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Governance Dimensions
Governance Policies and Practices
The Company is committed to developing its products and services for the utmost satisfaction and benefit of customers, adhering to treating customers with responsibility and honesty as follows:
The company takes into account the quality and standards of products and services as the first priority in order to provide customers with the highest level of satisfaction.
The company has a project to continuously develop new products and services to meet the needs and satisfaction of the variety of products and services that are of quality, standard, and in line with customer needs.
The Company adheres to fair marketing. It has a policy to ensure that customers receive accurate information about the Company’s products and services, without distortion, ambiguity, or exaggeration, so that customers have accurate and sufficient information to make decisions.
The Company is committed to designing, creating, sourcing and developing products and services at all times to ensure that customers are confident in the quality, standards and safety of the Company’s products and services.
The Company has established a customer relations system to communicate with customers, including receiving complaints about the quality of products and services effectively via the Company’s website in order to be able to respond to customer needs quickly, prevent and solve problems for customers, and use such information to improve or develop such products and services.
The Company will keep customer information confidential and will not use such information for any improper purposes.
The company organizes various activities to strengthen the relationship between customers and the company sustainably.
The Company will support innovation at the organizational process level, which means considering and analyzing the work process in detail covering all aspects, performing various operations with new methods, with the aim of creating positive changes, producing products and/or providing services that meet standards and are fast, including opportunities to discover new products or service formats that will create maximum benefits for all stakeholders, including society and the environment. The Company will communicate and disseminate innovations to stakeholders through various communication channels to ensure that the Company’s information reaches all stakeholders.
The Company will prepare a social responsibility report to be submitted to the Audit Committee for review and opinion before submitting it to the Board of Directors for consideration and approval. The Company will disclose information on social responsibility as part of the annual information disclosure form for the public to know.